Ticket handled by non-agent

raid1 · Post by **raid1** » 26 Feb 2013, 05:22

Hello,

I make scenario,

If one agent (call it agent A) unable to solve the issue/ticket or agent A consider that the issue is not for him, he will move the issue to another agent (Agent B), and if the agent B also unable to solve either, and consider the issue, can only be solved by vendor. How can I let the vendor know via email or others automatically, meanwhile vendor is not an agent?

Vendor > Agent B > Agent A

regards
raid1

jojo · Post by **jojo** » 26 Feb 2013, 07:50

via Forward

raid1 · Post by **raid1** » 26 Feb 2013, 08:37

jojo wrote:via Forward

Can you explain more specifically?

jojo · Post by **jojo** » 26 Feb 2013, 18:41

There is a forward button on external articles in the Ticket Zoom

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