Menu Ticket Information not update

[maiconrocha]

when I update the ticket this way in database ORACLE:

UPDATE ticket
SET ticket_state_id = 4
WHERE id = <TICKET_ID>;

commit;

The ticket in database is ok, but the Menu Ticket Information in AgentTicketZoom not update.

[jojo]

thats because of caching. Please don't work directly on the database!

[maiconrocha]

thats because of caching. Please don't work directly on the database!

I do this update directly the database(trigger) to not allow the agent to have 2 tickets in WIP. Is there something in the application that does it?

[jojo]

Again, don't update the database directly. Use API calls for this!

[maiconrocha]

Again, don't update the database directly. Use API calls for this!

Thanks.