[SOLVED] Cron Not Working on FreeBSD?

[skullz]

Hi all..
I have OTRS 3.2.1 version on my FreeBSD machine..
using mysql database in a remote machine (ubuntu)..

1. I setup a cron by using perl /usr/local/otrs/Cron.sh start otrs
2. Success. I even try to view the crontab file by crontab -l -u otrs. Success
3. I can fetch email manually using Admin>PostMasterMail Account > Fetch Mail.

The problem is, look like cronjob not working in fetching an email automatically.
Any idea?Thanks in advanced.

[crythias]

What does the system log say about the job?

[skullz]

What does the system log say about the job?

im sorry..do you mean otrs system log?
as i wrote above, i running cron.sh scripts as otrs..but when i check "service cron status", its show services not running..i cant start it as i got permission denied.

[crythias]

This time I mean freebsd system log. And it appears you know the problem.

[skullz]

perhaps this is the logs from /var/log/cron

[crythias]

$ grep otrs /etc/passwd
otrs:x:1001:1001:OTRS User,,,:/opt/otrs:/bin/false

What does your say? Whatever it says, this is the path that replaces $HOME for (otrs) in cron.

[skullz]

$ grep otrs /etc/passwd
otrs1001:1001:OTRS User,,,:/opt/otrs:/bin/false

What does your say? Whatever it says, this is the path that replaces $HOME for (otrs) in cron.

look like my path is wrong..it shows /home/otrs
the actual path should /usr/local/otrs right?? (for freebsd)
i believe this is because when setup a freebsd, i already create otrs user..

i know this is out of topic (otrs), it is save to me to change user home directory??
Or
should i edit crontab instead, point the path to /usr/local/otrs/bin/otrsscript.pl??
thanks..this should solve my problem..

[crythias]

Yes, it is safe to change the home directory. You may need to use vipw twice, once for passwd, and another for the shadow copy. Read the man pages

[skullz]

Yes, it is safe to change the home directory. You may need to use vipw twice, once for passwd, and another for the shadow copy. Read the man pages

thanks..
cron working for now..
[SOLVED]

[ashraf]

Hi all,

Seems this thread solve.

my problem same as skullz, but i'm using SLES 11. How do i change the path ?

$ grep otrs /etc/passwd
otrs1001:1001:OTRS User,,,:/opt/otrs:/bin/false

What does your say? Whatever it says, this is the path that replaces $HOME for (otrs) in cron.

I have change mine from as below :

before :
CHBSOTRS01:/ # grep otrs /etc/passwd
otrs1000otrs:/home/otrs:/bin/bash

after:
CHBSOTRS01:/ # grep otrs /etc/passwd
otrs1000otrs:/opt/otrs:/bin/false

Try to send email and its not working, looks like cronjob still not working in fetching an email automatically.
when i tried to manually fetch at Admin tab in OTRS, its working.

Pleaseee help

[ashraf]

Problem solved when i restart the CRON job.

THank you