[Solved] OTRS 3.2.1 on FreeBSD (permission and postmaster)

[skullz]

Hi all..
when i try to run otrs.PostMasterMailbox.pl as otrs user,
i got permission denied bal bla bla..
please refer screenshot..



Do i need to run otrs.SetPermissions script??

./otrs.SetPermissions.pl /usr/local/otrs --otrs-user=otrs --web-user=otrs --otrs-group=www --web-group=www

Thanks in advance.

[crythias]

This is saying pop3s is not optimally configured. Read the furnished message and use a popular search engine to get more info on what to do.

[skullz]

based on this viewtopic.php?f=62&t=19231, ARGO said he can fetch email every 10 minutes even with the content "Using the default of SSL_verify_mode of SSL_VERIFY_NONE bla bla bla"..
but on my case, i got
"mkdir /usr/local/otrs/var/tmp/CacheFileStorable/DynamicField/3/0: Permission denied at /usr/local/otrs/Kernel/System/Cache/FileStorable.pm line 79
"

some permission issue i think..
i tried "./otrs.SetPermissions.pl /usr/local/otrs --otrs-user=otrs --web-user=otrs --otrs-group=www --web-group=www"
but got "Group root does not exist"..

any idea??

[skullz]

and now i got "Can't create PID PostMasterMailbox, because it's already running" on otrs log

[crythias]

some permission issue i think..
i tried "./otrs.SetPermissions.pl /usr/local/otrs --otrs-user=otrs --web-user=otrs --otrs-group=www --web-group=www"
but got "Group root does not exist"..

there's an undocumented (?) --admin-group that defaults to the group named "root"
It is generally (?) assumed that most usernames are also members of groups of the same name. If not, you should pass the/a group that holds root on the command line.

try
groups root
to get the answer. It might be sudoers or wheel or sysadmin...?

[skullz]

some permission issue i think..
i tried "./otrs.SetPermissions.pl /usr/local/otrs --otrs-user=otrs --web-user=otrs --otrs-group=www --web-group=www"
but got "Group root does not exist"..

there's an undocumented (?) --admin-group that defaults to the group named "root"
It is generally (?) assumed that most usernames are also members of groups of the same name. If not, you should pass the/a group that holds root on the command line.

try
groups root
to get the answer. It might be sudoers or wheel or sysadmin...?

root = wheel..
but how do i set a right group/user/webgroup/otrsgroup on setpermission.pl??like this??

perl /usr/local/otrs/bin/otrs.SetPermissions.pl /usr/local/otrs --otrs-user=otrs --web-user=www --otrs-group=otrs --web-group=www --admin-group=wheel ??

[crythias]

yes.