Our Problem and Change Management teams often work from lists of records.
So they will filter for a specific set of results and work through the list reviewing them to decide on the next steps required on each ticket however there is no way to move onto the next ticket in the list automatically.
They have to press the back button to go back onto the list but the downside to this is that you don't know how far through the list you were
Does anyone know of a clever way to do this?
working from a list
Moderator: crythias
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crythias
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Re: working from a list
duplicate tab.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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hssandy
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Re: working from a list
I am not sure what you mean by the duplicate tab?
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crythias
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Re: working from a list
right-click, open in new tab (or ctrl-click)hssandy wrote:Does anyone know of a clever way to do this?
solve problems
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OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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