SLA Not working properly

[anandp]

Dear Team,

I have configured my Business hours in my Calendar as 9,10,11...17 ( Which means 09 to 6, 9 hours SLA )

i have added the same calendar in Service Level Agreement. and i have updated my Escalation solution time as 1080 minutes which means 2 working days of 09 hours.

But if i raise a ticket with the above SLA it is actually showing 4 days from here .

Please somebody suggest me on this,

My Requirement

Business hours is 09 to 06

Ticket should escalate only on the business hours.

i want to configure 2,3 and 4 Day escalation Respectively

[anandp]

Any Help or suggesstions available for me inthis.