Error adding packages

[andrewe]

Hi,

Fairly new to OTRS. I'm setting up OTRS v 3.2.2 on Centos 6.3 using the RPM. Got it all working ok but when I come to install OTRS packages (such as ITSM, Support etc), I get errors in the GUI stating "[PACKAGE NAME] - Package not correctly deployed! Please reinstall the package."

Looking at the logs it appears to be a permission error as I get various versions of these errors all around Kernel/Language:

Can't write '/opt/otrs/Kernel/Language/de_Support.pm': Permission denied
No such file: /opt/otrs/Kernel/Language/de_Support.pm!

Just wondering what is the permission requirements for this folder and why it may not have been set with the initial config. Have I missed something important?

Thanks.
Andrew.

[andrewe]

Sussed it!

Need to chown otrs:apache Language to give it the right privileges