Error Message: Need TicketID!

[djfinggaz]

Help needed urgently please!!!
===================
Whenever our agents are trying to create a new ticket it gives them the error:
Error Message: Need TicketID!

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Feb 28 08:17:20
2013 Message: Need TicketID! Traceback (1540): Module:
Kernel::System::Ticket::Article::ArticleCreate (v1.311.2.2) Line: 120 Module:
Kernel::Modules::AgentTicketPhone::Run (v1.236.2.7) Line: 1104 Module:
Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 49 Module: (eval) (v1.90) Line: 204 Module:
ModPerl::RegistryCooker::run (v1.90) Line: 204 Module:
ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module:
ModPerl::Registry::handler (v1.99) Line: 31

[crythias]

did you run out of ticket numbers?

[djfinggaz]

How can I check that?

[crythias]

what ticket number scheme are you using?

[jojo]

What did you change before you got the error

[djfinggaz]

I'm using AutoIncrement on Ticket::NumberGenerator and the value of Ticket::NumberGenerator::MinCounterSize is set to 5
I didn't change anything in the system before getting this error but it's odd to just get this error out of the blue.

[djfinggaz]

I don't know if this makes any difference but the Ticket::NumberGenerator was set to its default value (DateChecksum) when I started getting the error and I only changed it after reading a post on the forum.

[djfinggaz]

This is what I'm getting in the log file when I'm trying to create a ticket:

[Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID!
[Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID!
[Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID!
[Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID!
[Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID!
[Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID!
[Fri Mar 1 10:40:45 2013][Error][Kernel::System::Ticket::Article::ArticleCreate][120] Need TicketID!
[Error][Kernel::System::Ticket::TicketCreate][497] Duplicate entry '36536' for key 'PRIMARY', SQL: 'INSERT INTO ticket (tn, title, create_time_unix, type_id, queue_id, ticket_lock_id, user_id, responsible_user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered, escalation_time, escalation_update_time, escalation_response_time, escalation_solution_time, timeout, service_id, sla_id, until_time, valid_id, archive_flag, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, 0, 0, 0, 0, 0, 0, ?, ?, 0, ?, ?

[djfinggaz]

Problem got resolved - the thing was that OTRS generated a ticketID which was created incomplete in the database - the id 36536 existed in the table but it's key was corrupted somehow. So I made c copy of the table with the initial data, emptied the old table and copied the data back in the new table.