Error message about the file translation of the FAQ-2.2.1

[free03]

Bonjour tout le monde,

Recently, i added and updated a few lines to translate some items in fr_FAQ.pm file.

Since the logs say: FAQ-2.2.1: /opt/otrs/Kernel/Language/fr_FAQ.pm is different!

Here are the lines that have been modified:

Code: Select all

....
 $Self->{Translation}->{'internal'} = 'interne';
 $Self->{Translation}->{'public'} = 'public';
 $Self->{Translation}->{'Symptom'} = 'Symptôme';
 $Self->{Translation}->{'Problem'} = 'Problème';
....

And now, when I go into the package manager this message appears : FAQ 2.2.1 - Package not correctly deployed! Please reinstall the package.
I reinstalled the package...Everything works fine, but I lost my changes (custom translation) ...

Any idea what's wrong and how to fix it?

Thank you,

Éric

[jojo]

it works like it was designed.

You should not change files of packages.

For custom translation files please create a fr_Custom.pm (example see xx_Custom.pm)

[free03]

Thank you for the quick reply, it is appreciated.

Éric

[VeteranNewbie]

HI.

I have not modified any files. I have a vanilla OTRS 3.2.3 install (no ITSM), and when I install FAQ and/or Support, I get the same error message:

'Package not correctly deployed: please reinstall the package.'

But reinstalling it makes no difference.

It also seems that language files are maybe the problem, because under the Support screen it lists about a dozen FAQ language files that are not installed. (kernel_language_etc ...)

I am running on suselinux 12.3

[VeteranNewbie]

OK ... seems it was about write permissions on the OTRS directory structure (/opt/otrs/...)

The OTRS id did not have this permission (which seems weird, but, who knows?)

Not sure how that came about, but I've fixed it.

Thanks.


P.S. Thought I'd leave this here for others, but feel free to delete both my posts in this thread.