nachdem ich jetzt schon zwei Tage erfolglos versucht habe, das World-Wide-Web abzugrasen stelle ich meine Frage doch mal hier, in der Hoffnung, jemand kann mir auf die Sprünge helfen:
Ich habe gelesen, dass man mit der Aktivierung des CustomerCompanySupport Flags in der Config.pm ein Drop-Down-Menü für die Kundennummer beim Anlegen eines neuen Kunden erreichen kann. Ich hoffe, das soweit schon einmal richtig verstanden zu haben.
Mein Problem ist jetzt aber, dass das bei mir einfach nicht funktionieren will. Ich habe die Abschnitte CustomUser und CustomerCompany aus der Default.pm in die Config.pm übernommen und auch den Eintrag CustomerCompanySupport => 1 gesetzt.
Aber es ändert sich nichts, wenn ich im Admin-Bereich einen neuen Kunden-Benutzer anlegen möchte. Hier bleibt es unter Kundennummer bei einem Textfeld.
Habe ich noch irgendetwas übersehen? Muss noch ein Menüpunkt beachtet werden?
Ich hoffe wirklich, mir kann an dieser Stelle jemand helfen ...
Vielen Dank schon mal und beste Grüße,
Julian
Hier mal der Abschnitt aus der Config.pm - im Prinzip alles Standard aus der Default.pm
Code: Select all
#--- CompanyUser ---#
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_user',
# if your frontend is unicode and the charset of your
# customer database server is iso-8859-1, use these options.
# SourceCharset => 'iso-8859-1',
# DestCharset => 'utf-8',
# CaseSensitive will control if the SQL statements need LOWER()
# function calls to work case insensitively. Setting this to
# 1 will improve performance dramatically on large databases.
CaseSensitive => 0,
},
# customer unique id
CustomerKey => 'login',
# customer #
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],
CustomerUserSearchPrefix => '*',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => [ 'title', 'first_name', 'last_name' ],
CustomerUserEmailUniqCheck => 1,
# # show now own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# # generate auto logins
# AutoLoginCreation => 0,
# # generate auto login prefix
# AutoLoginCreationPrefix => 'auto',
# # admin can change customer preferences
AdminSetPreferences => 1,
# # use customer company support (reference to company, See CustomerCompany settings)
CustomerCompanySupport => 1,
# # cache time to live in sec. - cache any database queries
# CacheTTL => 0,
# # just a read only source
# ReadOnly => 1,
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target, link class(es)
[ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ],
[ 'UserPassword', 'Password', 'pw', 0, 0, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ],
# [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose;ResponseID=1;TicketID=$Data{"TicketID"};ArticleID=$Data{"ArticleID"}', 0, '', 'AsPopup OTRSPopup_TicketAction' ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ],
[ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ],
[ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ],
[ 'UserStreet', 'Street', 'street', 1, 0, 'var', '', 0 ],
[ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ],
[ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ],
[ 'UserCountry', 'Country', 'country', 1, 0, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
],
# default selections
Selections => {
UserTitle => {
'Herr' => 'Herr',
'Frau' => 'Frau',
},
},
};
#--- End CompanyUser ---#
#--- CustomerCompany ---#
$Self->{CustomerCompany} = {
Params => {
# if you want to use an external database, add the
# required settings
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '',
# Password => '',
Table => 'customer_company',
# ForeignDB => 0, # set this to 1 if your table does not have create_time, create_by, change_time and change_by fields
},
# company unique id
CustomerCompanyKey => 'customer_id',
CustomerCompanyValid => 'valid_id',
CustomerCompanyListFields => [ 'customer_id', 'name' ],
CustomerCompanySearchFields => ['customer_id', 'name'],
CustomerCompanySearchPrefix => '',
CustomerCompanySearchSuffix => '*',
CustomerCompanySearchListLimit => 250,
Map => [
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
[ 'CustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
[ 'CustomerCompanyName', 'Company', 'name', 1, 1, 'var', '', 0 ],
[ 'CustomerCompanyStreet', 'Street', 'street', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyZIP', 'Zip', 'zip', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyCity', 'City', 'city', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyCountry', 'Country', 'country', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ],
[ 'CustomerCompanyURL', 'URL', 'url', 1, 0, 'var', '$Data{"CustomerCompanyURL"}', 0 ],
[ 'CustomerCompanyComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ],
],
};
#--- End CustomerCompany ---# Map => [
