how to use articlecreate api

[jfberni]

Hello everyone,

I create a simple script using Articlecreate API ( use Kernel::System::Ticket::Article;).

First of all i try to add article using existing ticket. But i got msg error below :

Global symbol "$TicketObject" requires explicit package name at otrs1.pl line 18.
Global symbol "$ArticleID" requires explicit package name at otrs1.pl line 33.
syntax error at otrs1.pl line 35, near ");"
Execution of otrs1.pl aborted due to compilation errors.

Any tough ?

J-F

Code: Select all

***otrs.pl***
use strict;
use warnings;
use utf8;
use vars (qw($Self));
use lib "/opt/otrs/";
use lib "/opt/otrs/Kernel/cpan-lib";
use lib "/opt/otrs/Custom";
use Time::HiRes qw( usleep );
use Kernel::Config;
use Kernel::System::Ticket;
use Kernel::System::Ticket::Article;

 my $ArticleID = $TicketObject->ArticleCreate(
        TicketID         => 12859,
        ArticleType      => 'note-internal',
        SenderType       => 'agent',
        From             => 'Completed <no@reply.com>',
        To               => 'Some Customer A <customer-a@example.com>',
        Subject          => 'IP Adress ',
        Body             => 'IP adress ready',
        ContentType      => 'text/plain',
        HistoryType      => 'AddNote',
        HistoryComment   => 'IP adress added',
        UserID           => 123,
        NoAgentNotify    => 0,

$Self->True(
    $ArticleID,
    'ArticleCreate()',
);

***otrs.pl***

[crythias]

Global symbol "$TicketObject" requires explicit package name at otrs1.pl line 18.
Global symbol "$ArticleID" requires explicit package name at otrs1.pl line 33.

You did not define what a $TicketObject is, but you told $ArticleID to hold the result of a subroutine call from it.
http://dev.otrs.org/3.1/Kernel/System/Ticket.html

(read the example under new() on how to properly define the necessary parts of a TicketObject.)

[jfberni]

Thanks crythias for your update.