Hi,
Is there any possibilities to hide for Customer in his/her TicketView articles sent by system type: email-notyfication-ext?
Kind regards
Emi
CustomerTicketView how to hide system-email-notyfication-ext
Moderator: crythias
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eska
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- Znuny Version: 3.3.8
- Real Name: Emi
- Location: Poland, Poznan
CustomerTicketView how to hide system-email-notyfication-ext
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OTRS 3.3.8 Unix with MySQL database.
OTRS 3.3.8 Unix with MySQL database.
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eska
- Znuny newbie
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- Joined: 26 Feb 2013, 11:06
- Znuny Version: 3.3.8
- Real Name: Emi
- Location: Poland, Poznan
Re: CustomerTicketView how to hide system-email-notyfication
help me pls!
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OTRS 3.3.8 Unix with MySQL database.
OTRS 3.3.8 Unix with MySQL database.
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crythias
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Re: CustomerTicketView how to hide system-email-notyfication
Apparently not.
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crythias
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Re: CustomerTicketView how to hide system-email-notyfication
-ext means the customer can see it.
If there's *one* you don't want the customer to see, you can edit the article table.
If you don't want any, you may want to consider changing the -ext to -int where it's used in the code.
If there's *one* you don't want the customer to see, you can edit the article table.
If you don't want any, you may want to consider changing the -ext to -int where it's used in the code.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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darktrooper1991
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Re: CustomerTicketView how to hide system-email-notyfication
Can you tell us, where it is used(which line of code? Which file?)?
Thx
Thx
OTRS 3.1.1 with FAQ, ITSM, Survey
Running on Windows Server 2008 R2 x64
Connected with Active Directory 2003
Running on Windows Server 2008 R2 x64
Connected with Active Directory 2003
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crythias
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Re: CustomerTicketView how to hide system-email-notyfication
cd /opt/otrs/Kernel
grep -sir "email-notification-ext" *
grep -sir "email-notification-ext" *
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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