Auto add new customers

[Jeanette]

Is there any way to automatically add new customers who send in emails to an existing customer company?

All customer emails are in the format firstname.lastname@companyname.something.

All Customer companies are registered with a unique customerID. So maybe a filter on companyname in email address could add a header to the email to identify the customerID and then set first name and last name based on the rest of the email address?

Edit: OTRS v3.0.11 on Windows btw.

[reneeb]

You could do that by writing you own Postmaster filter module in Perl...

[Jeanette]

Can I create a customer there as well?

Any ideas on how this would look? I've not programmed anything for OTRS before and am not great at Perl...

[reneeb]

Yes, you can create customers there... Search the forum for postmaster filters. I've posted a few...

[Jeanette]

Cool, thanks!