Stats by Agent
Moderator: crythias
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fritzfreund
- Znuny newbie
- Posts: 16
- Joined: 16 Oct 2012, 19:19
- Znuny Version: 3.1.3
- Real Name: Fritz Freund
- Company: Intermountain Electric
Stats by Agent
I want to see tickets by who they are locked to. I can't seem to find that option anywhere. Either I'm missing something or for some reason OTRS did not include that option?
OTRS 3.1.11
Ubuntu Server 11.04
MySQL
Active Directory (Agent & Customer), SMTP/POP with MS Exchange, Multiple companies
Ubuntu Server 11.04
MySQL
Active Directory (Agent & Customer), SMTP/POP with MS Exchange, Multiple companies
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reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Stats by Agent
You can do a ticket search for locked tickets with specific owner...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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fritzfreund
- Znuny newbie
- Posts: 16
- Joined: 16 Oct 2012, 19:19
- Znuny Version: 3.1.3
- Real Name: Fritz Freund
- Company: Intermountain Electric
Re: Stats by Agent
Just in the ticket search. But I want a graph showing who has how many tickets assigned...
OTRS 3.1.11
Ubuntu Server 11.04
MySQL
Active Directory (Agent & Customer), SMTP/POP with MS Exchange, Multiple companies
Ubuntu Server 11.04
MySQL
Active Directory (Agent & Customer), SMTP/POP with MS Exchange, Multiple companies
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Stats by Agent
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask