1>My company's requirement is to mandatory some field like dynamic field inside customer new ticket page coz user's are not giving proper information in ticket.
so how can i do this field mandatory .
2> also is it possible to display some text inside Richtext editor of customer new ticket.
Like disclaimer or Regards.So they have to enter thier name etc. inside editor.
Pls. guide
how to mandatory any field
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reneeb
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Re: how to mandatory any field
1) Goto SysConfig Group "Ticket" subgroup "Frontend::Customer::Ticket::ViewNew" and edit option "Ticket::Frontend::CustomerTicketMessage###DynamicField". Set value for all mandatory dynamic fields to "2" (see explanation of that config option)
2) Create your own config file in Kernel/Config/Files (see any of the XML files to see how they should look like) and add a new option for the default text. Edit Kernel/Modules/CustomerTicket/Message.pm to get the default text from config when no "Body" is given (hint: do it right after getting some parameters with "GetParam").
2) Create your own config file in Kernel/Config/Files (see any of the XML files to see how they should look like) and add a new option for the default text. Edit Kernel/Modules/CustomerTicket/Message.pm to get the default text from config when no "Body" is given (hint: do it right after getting some parameters with "GetParam").
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shivendra
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Re: how to mandatory any field
thanks step help for me........
trying 2nd one
trying 2nd one