Configure multiple active directory servers

[chaitanyacda]

Greetings all,

I have an OTRS installation with customer and agent login configured with Active Directory authentication working fine. But we have a PDC-ADC setup and I would like to configure OTRS to authenticate with both the servers so that even if my PDC is down, OTRS does not stop working.
Is there a way to configure OTRS for two active directory servers so that it talks to the one which is online and available?

In addition to this, we have had issues where OTRS failed to download certain emails and create tickets even though the tickets were visible in the mailbox. The issue was not solved even by forcing OTRS to fetch the emails. I am not sure why this happened but it was issuing the information that no more emails were available for download.

Any help would be highly appreciated.

Thanks and Regards
Chaitanya A.

[Wolfgangf]

(multible directory servers)
i do it like this

Code: Select all

my @ldaphosts = ('host1:3268', 'host2:3268');
...
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = \@ldaphosts;
...
    $Self->{CustomerUser} = {
        Name => 'Active Directory',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            Host => \@ldaphosts,
 Params => {
                port => 3268,
                timeout => 10,
                async => 0,
                version => 3,
            },

...

[chaitanyacda]

Thank you for your reply. I have not yet got a chance to check on the given configuration. I would like to test the configuration on a testbed first and then implement so that if I miss out or misconfigure anything, my production environment is not affected. Will keep you posted about my success / failures in attaining the desired outcome.

Thanks and Regards
Chaitanya A.