Moving old OTRS DB to New installation under Windows - Help

[stsupport]

Hi,

I'm Support engineer of XYZ company. I'm new to OTRS.

I recently joined this company. In our company we are currently using the OTRS 3.0.3 version which is installed under Windows.

The previous installation & configuration was performed by my old System Admin (I'm his replacement).

I got my first assignment from my Manager to install OTRS to 3.2.2 and move the existing DB to new installation.

I completed the installation and some basic configurations. The problem I'm facing with is that I don't know how to move old DB to a new installation under Windows. I referred the manual; however, I couldn't find anything useful for windows users.

I request you to provide me with the step by step shifting of old DB to a new installation as well as the OTRS configuration.


Thank you.

[jojo]

ask your mysql DBA to do so and follow the UPGRADING steps of the new OTRS installation afterwards.

(Playing with databases is not kindergarden stuff)

[crythias]

learn about mysqldump

Read Upgrading 3.1
and
Upgrading 3.2