Send Agent replies to ALL customers in one Company

[agtemporal]

Hi all,

First of all I want to say thanks in advance for support.

Well, I'll try to explain my issue.

I have configured multiple users for one Company, with the same ID, etc. and they can see Tickets of each others in the Company tickets. That's Ok.

My question is, when a specified user from a Company opens a new ticket, by default agent replies are sended only to this user.

Can I configure OTRS to send agent replies to ALL users in one company (without having to add all of them on CC or BCC)?

Again, thanks for ur attention!

Regards.

[jojo]

no

[agtemporal]

Well, fast response.

And if it's not possible, maybe another solution could be to Add more email fields on one Customer, so system would auto-add them in field "To" on replies?

I know it could be a little weird, but in my case just one user manage they'r company tickets, but they need to receibe all notifications on multiple mails, so I really need to find a solution for that issue.

Again thanks and regards.

[crythias]

The customer should send as a distribution list email address, then.

[agtemporal]

Found a solution by disabling the "CheckEmailAdresses" on Framework::Core.

Now I can add multiple email adresses on the same TextBox in customers settings by separating them with ";".
(example: mail1@example.com; mail2@example.com)

It auto add those mails as CC when I open a new reply with an Agent.

So, problem solved, regards.