Show hide dynamic fields in AgentTicketPhone

[ndhvu275]

Hi there,

How can I show/hide some dynamic fields in AgentTicketPhone screen base on selecting a queue. I'm now thinking about ACL able to do, I wrote ACL in my config file like this:

Code: Select all

#ACL
	$Self->{TicketAcl}->{'ACL-Test-1'} = {
        # match properties
        Properties => {
            # current ticket match properties
            Ticket => {
                Queue => ['Raw'],                
            }
        },
        # return possible options (white list)
        Possible => {
            # possible ticket options (white list)
            From => {
                TestACL => 1,  #TestACL is a dynamic field
            },
        },
    };

But could not work, please show me above code how was wrong? How to correct?

Thanks in adv

Vu Nguyen

[crythias]

viewtopic.php?f=60&t=8032

[ndhvu275]

Thanks a lot,

I used to read this post before, but so difficult to mantain for this way. For exmaple will be override after upgrade
I read the news on OTRS site, there is feature add on make visible/invisible base on ACL, but seem I must buy for using

Thanks

Vu Nguyen