Installed sucessfully on linux!

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pratikjoshi
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Posts: 19
Joined: 30 Jan 2013, 19:37
Znuny Version: 3.2.1
Real Name: Pratik
Company: Ericsson

Installed sucessfully on linux!

Post by pratikjoshi »

Hi all i have installed linux sucessfully [thanks to all the steps in this forum :)] installed on our company's cloud server i was just doing just pre-config steps , i was stuck on the email feature,
I wanted to send and recieve emails using Microsoft Outlook 2003. so my question was that,
for incoming email i would be using IMAP and for outgoing email I would be using SMTP.
so what other configuration changes should i perform at the server to send and recieve emails using outlook? Bcoz i have doubt in two fields while setting up the email feature,

Like SMTP host- would this be the ip address of the server?
Inbound mail host- would this be ip address of the linux server?

I aplogize if my question isnt accurate. DO let me know if i have to provide some more details,
Thanks a lot for reading this I appreciate this,
Pratik Joshi
jojo
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Re: Installed sucessfully on linux!

Post by jojo »

Outlook is a mail client, it connects to a server via MAPI or POP3/IMAP and SMTP
OTRS is like a mail client, it connects to a server via POP3/IMAP and SMTP
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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pratikjoshi
Znuny newbie
Posts: 19
Joined: 30 Jan 2013, 19:37
Znuny Version: 3.2.1
Real Name: Pratik
Company: Ericsson

Re: Installed sucessfully on linux!

Post by pratikjoshi »

Hi Jojo,
thanks for your reply. So should i skip the steps of Email settings at the installer.pl Link and do it late by going to SYS config?
and just mention the port numbers what IMAP and POP would use?
ashley420
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Joined: 08 Nov 2012, 16:35
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Re: Installed sucessfully on linux!

Post by ashley420 »

Yes you can skip this part and configure it later aslo. However, your email administrator shoould be able to provide these values to you. You can also check your outlook configuration for these settings.

Regarding ports, i would suggest you to ask your email administartor as he might be running POP/IMAP/SMTP on non-standard port due to security.

The standard ports are as below
POP - 110 (995 if you want to use secured POP3)
IMAP - 143 (993 if you want to use secured IMAP)
SMTP - 25 (465 if you want to use secured SMTP)
OTRS 3.3.3 on Linux (CentOS 6.5 x64) with MySQL database. Customer and Agent backend Microsoft AD on Windows 2003.
pratikjoshi
Znuny newbie
Posts: 19
Joined: 30 Jan 2013, 19:37
Znuny Version: 3.2.1
Real Name: Pratik
Company: Ericsson

Re: Installed sucessfully on linux!

Post by pratikjoshi »

I appreciate this. thanks a lot, I shall surely try this.
pratik
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