[SOLVED] website port number change-can't connect to webmail

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snuffy
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[SOLVED] website port number change-can't connect to webmail

Post by snuffy »

I have a test setup (3.2.0.beta3) with mail fully working using a gmail IMAP account.

I changed the Apache port listening number to 8079 (picked at random) and can connect internally to http://192.168.0.201:8079/otrs/index.pl? and everything appears to function, except for mail fetching. I now get the following error:

Oops! An Error occurred.
Error Message: IMAPS: Can't connect to imap.gmail.com

Code: Select all

Backend ERROR: OTRS-CGI-01 Perl: 5.10.1 OS: linux Time: Tue Mar 12 17:46:16 2013 Message: IMAPS: Can't connect to imap.gmail.com RemoteAddress: 192.168.0.3 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=51ec77670c3b54c803e0a5c22701646e; Traceback (3110): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.14) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.14) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.20) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.30) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.93) Line: 204 Module: ModPerl::RegistryCooker::run (v1.93) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.93) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
I have no idea why? Have I made a stupid noob mistake?

I see the address 192.168.0.3 in the error output; this is the address of another client on my network (unrelated to the web server) so it may be something to do with a configuration somewhere?
Last edited by snuffy on 18 Mar 2013, 09:40, edited 1 time in total.
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crythias
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Re: website port number changed, now can't connect to webmai

Post by crythias »

IMAPS: Can't connect to imap.gmail.com

DNS or port
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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snuffy
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Posts: 6
Joined: 24 Sep 2012, 15:50
Znuny Version: version3
Real Name: Tim

Re: website port number changed, now can't connect to webmai

Post by snuffy »

That's what I thought; the only thing that changed was the listening port from 80 to 8079 in Apache. I haven't made any DNS changes.

But why would that cause a connection to imap.gmail.com issue?
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crythias
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Re: website port number changed, now can't connect to webmai

Post by crythias »

snuffy wrote:But why would that cause a connection to imap.gmail.com issue?
It wouldn't, but the problem is what it says it is. dns or firewall connectivity.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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snuffy
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Joined: 24 Sep 2012, 15:50
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[SOLVED] website port number change-can't connect to webmail

Post by snuffy »

Thanks crythias,

After trying everything I could think of I rebooted my stupid Virgin Media Superhub router (well renowned for being garbage) and all is OK.

Thanks.
Tim.
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