I'm new on OTRS.
We need the customer put the criticality and the impact when he creates an incident. Then the incident priority will be determined automatically according the criticality/impact table.
Thaks in advance.
[SOLVED] Show impact on customer screen.
Moderator: crythias
[SOLVED] Show impact on customer screen.
Last edited by dcorbera on 22 Jul 2013, 10:34, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: Show impact on customer screen.
I don 't have any response. We need to show the impact on the customer interface. How can we do it?
Thank you.
Thank you.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3