Questions about search parameters

troffasky · Post by **troffasky** » 17 Mar 2013, 23:13

This probably applies to stats and GenericAgent as well, but where I'm looking is in the ticket search.

I am trying to bring up a list of all tickets, where nothing has happened in the last 5 days. For this, it appears I would need to do a negative search, as there doesn't seem to be a "Ticket Change Time Not In Last <n>" option. One forum posting suggests using ! as a negation operator, but where would this go? Is the ticket search extensible [other than just 'UTSL']?

Are the search parameters documented? What is the exact definition of a 'change' to a ticket?

Also, what are "State Historic" and "Historic Time Range" in stats?

Post by **crythias** » 18 Mar 2013, 01:00

there is no provision for doing what you request.

troffasky · Post by **troffasky** » 18 Mar 2013, 13:59

An enhancement request was created against version 2.4.7 in 2010, for more advanced search functionality, including NOT and various other useful things.

http://bugs.otrs.org/show_bug.cgi?id=5772

I assume any enhancement requests for 2.x would be ignored now. Does it need to be bumped to cover 3.x?

Znuny Open Source Ticketsystem

Questions about search parameters

Questions about search parameters

Re: Questions about search parameters

Re: Questions about search parameters