In the agent interface, under admin section, clicking on customers, takes along time to get in, and end up with no customers?
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# This is customer LDAP configuration for an LDAP auth. backend.
# (make sure Net::LDAP is installed!)
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=,dc=';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group xyz to use otrs)
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'OU=SDC,OU=Establishments,DC=,DC=';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
# for ldap posixGroups objectclass (just uid)
#$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
# for non ldap posixGroups objectclass (full user dn)
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,cn=Users,dc=,dc=';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(mail=*)';
# in case you want to add a suffix to each customer login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
#$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
# Enable LDAP lookups for Customer account information.
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '',
BaseDN => 'dc=,dc=',
SSCOPE => 'sub',
UserDN => 'cn=otrs,cn=Users,dc=,dc=',
UserPw => '',
AlwaysFilter => '(objectclass=user)',
GroupDN => 'ou=SDC,ou=establishments,dc=,dc=',
# GroupDN => 'cn=OTRS Customers,cn=Users,dc=s,dc=',
AccessAttr => 'member',
UserAttr => 'DN',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['givenname', 'sn', 'mail'],
CustomerUserSearchFields =>
['displayName','sAMAccountName','givenname', 'sn',
'mail','description'],
CustomerUserPostMasterSearchFields =>
['displayName','sAMAccountName','givenname','sn','mail','description'],
CustomerUserNameFields => ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add an ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=locked))',
# administrator can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any database queries
#CacheTTL => 0,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
#[ 'UserCustomerIDs', 'CustomerIDs', 'wWWHomePage', 1, 0, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};OTRS 3.2.2
Windows 2003
Apache
using task scheduler for scripts