OTRS CTI Integration

Moderator: crythias

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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

OTRS CTI Integration

Post by nickyls »

hi!

how to integrate CTI With OTRS?
OTRS 3.1.X
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crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: OTRS CTI Integration

Post by crythias »

Hire someone.
or ask a more specific question that can be answered.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

Re: OTRS CTI Integration

Post by nickyls »

i want to integrate my telephone system in OTRS. for telephonic calls, telephone ticket interface is displayed with the corresponding customer data?
OTRS 3.1.X
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swerny
Znuny newbie
Posts: 20
Joined: 17 Oct 2008, 16:44
Znuny Version: 2.4.9

Re: OTRS CTI Integration

Post by swerny »

You probably want to look here: Znuny4OTRS - CTI Integration
http://znuny.com/de/#!/addons

Regards Stefan
Produktivsystem: OpenSuSE 11.2, Apache/2.2.13, MySQL 5.0.51, OTRS 2.4.9
Testsystem: OpenSuSE 11.4, OTRS 3.0.9
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nickyls
Znuny newbie
Posts: 87
Joined: 10 Mar 2012, 07:57
Znuny Version: OTRS3

Re: OTRS CTI Integration

Post by nickyls »

Thanks swerny...I got addon from this.

but now how to configure/integrate to my phone system...
OTRS 3.1.X
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