Hi
I have been able to use LimeSurvey successfully with OTRS.
I have another requirement I need to meet here: A survey should go to customers only after every 10 closed tickets.
Any idea how i can achieve that?
Thanks
Using LimeSurvey
Moderator: crythias
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girishmungra
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Using LimeSurvey
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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crythias
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Re: Using LimeSurvey
There is no currently implemented way for OTRS to track number of open or closed tickets in a manner that you can use for this purpose.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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girishmungra
- Znuny newbie
- Posts: 59
- Joined: 24 Jul 2012, 18:20
- Znuny Version: 3.1.7
- Real Name: Girish Mungra
Re: Using LimeSurvey
Back to OTRS's Survey module..Can i randomly send survey instead of using Survey::AmountOfSurveysPer30Days, which if I set to 1, will send a survey each month to the customer? ( Customers create more than 1 tickets in a month)
I was thinking about a new condition in the pm module (probably AgentSurvey.pm) which checks if the ticket no is divisible by 10. if yes, the survey goes. Else, no.
This way, every 10th customer gets to fill out the survey when his ticket gets closed.
I was thinking about a new condition in the pm module (probably AgentSurvey.pm) which checks if the ticket no is divisible by 10. if yes, the survey goes. Else, no.
This way, every 10th customer gets to fill out the survey when his ticket gets closed.
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.