[Solved] Trouble installing the ITSM package.

[cbastos]

Hi there.

I´m trying to get OTRS-ITSM up and running on a box with OpenSuse 12.1, so I downloaded and installed the packages
otrs-doc-3.2.3-162.1.noarch, otrs-itsm-3.2.2-162.1.noarch and otrs-3.2.3-162.1.noarch.

After having done the initial configuration, as admin i went to the package manager and installed all the related ITSM packages. At the end I finished with a lot of red warning about packages not having being installed correctly.
I tryed to reinstall the packages with the same results, then I unistalled the packages and repeated the install process but I still get the red warnings. I even wipeout the installation and database and made a clean install with no success.
I found out the packages to be installed are on the folder /srv/otrs/itsm/packages32 so I redownloaded them from http://ftp.otrs.org/pub/otrs/itsm/packages32/. After doing the instalation of the packages once again I still receive those red warnings.

When I click on the message "ITSMCore 3.2.2 - Pacote não instalado corretamente! Por favor, reinstale o pacote." I see a red X on the state of "bin/otrs.AddService.pl". As you can see bleow the file is on the place:
zeus:~ # ls -la /srv/otrs/bin/otrs.AddService.pl
-rw-r--r-- 1 root www 3164 Mar 15 10:53 /srv/otrs/bin/otrs.AddService.pl

For other packages there is no files installed, as for the package iPhoneHandle that do not install the file "bin/cgi-bin/json.pl "
zeus:~ # ls -la /srv/otrs/bin/cgi-bin/json.pl
ls: cannot access /srv/otrs/bin/cgi-bin/json.pl: No such file or directory

Please, can you suggest or point the way to get all the things working?

Regards,
Carlos.

[jojo]

as these are non offical OTRS packages, you should contact the vendor (OpenSuse) for more help. I guess it is an permission issue

[cbastos]

as these are non offical OTRS packages, you should contact the vendor (OpenSuse) for more help. I guess it is an permission issue

Tank you for your answer, and you were right. It was a permission issue.
The folder /srv/otrs/bin had these permissions
drwxr-xr-x 4 root www 4096 Mar 20 03:03 bin

So the webserver user couldnt create any file inside this folder, i had to change the permission to 774

Regards,
Carlos