Hide Customers

Moderator: crythias

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mcollis
Znuny newbie
Posts: 30
Joined: 26 Aug 2011, 17:06
Znuny Version: 3.0.10
Real Name: Martyn Collis
Company: Monmouthshire Building Society

Hide Customers

Post by mcollis »

Hi,
I know it's possible to mark a user invalid - this is currently as close to removing a customer as you can get, but is there a way to hide a customer permanently?
So you create an invalid category of "Deleted" meaning that the customer is now removed from the customer overview screen.

I would like to do this as we have a number of customers who have left on our system and despite them being marked invalid and I would like to tidy up the overview screen so as to no-longer see these former users.
I know that you cant delete them from the system due to enforcing the data integrity.

I have no problem to find the deleted customers in the databse at a later stage if I need them back.

Cheers.
Collis
Running: OTRS 3.0.10 (Live) OTRS 3.2.3 (Test)
OS: Windows Server 2003
DB: MySQL
HTTP: Apache
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Hide Customers

Post by crythias »

This is an excellent idea. please submit it on ideascale.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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mcollis
Znuny newbie
Posts: 30
Joined: 26 Aug 2011, 17:06
Znuny Version: 3.0.10
Real Name: Martyn Collis
Company: Monmouthshire Building Society

Re: Hide Customers

Post by mcollis »

crythias wrote:This is an excellent idea. please submit it on ideascale.
I take it then, currently the answer is no, you cant.
Submitted.
Running: OTRS 3.0.10 (Live) OTRS 3.2.3 (Test)
OS: Windows Server 2003
DB: MySQL
HTTP: Apache
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