No such file: /opt/otrs/Kernel/Language/es_MX

[BluesBrother]

Hi,

I have recently installed otrs-3.2.3-01 on a Centos 5.9 box

I see this error in system log :

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Support-1.4.4: No such file: /opt/otrs/Kernel/Language/es_MX_Support.pm!

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Support-1.4.4: No such file: /opt/otrs/Kernel/Language/de_Support.pm!

Any help will be appreciated

Thanks

[crythias]

copy the file from english or just "touch" it.

[BluesBrother]

thanks for the help

I did what you said and now I see these in system log:

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Wed Mar 20 14:56:56 2013	error	OTRS-CGI-10	Support-1.4.4: /opt/otrs/Kernel/Language/es_MX_Support.pm is different!
Wed Mar 20 14:56:56 2013	error	OTRS-CGI-10	Support-1.4.4: /opt/otrs/Kernel/Language/de_Support.pm is different!
Wed Mar 20 14:56:47 2013	error	OTRS-CGI-10	Can't write '/opt/otrs/Kernel/Language/es_MX_Support.pm': Permission denied
Wed Mar 20 14:56:47 2013	error	OTRS-CGI-10	Can't write '/opt/otrs/Kernel/Language/de_Support.pm': Permission denied

thanks

[crythias]

Do you know how to fix permissions on a file?

[BluesBrother]

is

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chmod +x

ok?

[crythias]

I'd go with chmod +rw instead.

[BluesBrother]

I did the permission change now I only see these messages

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Wed Mar 20 17:31:59 2013	error	OTRS-CGI-10	Support-1.4.4: /opt/otrs/Kernel/Language/es_MX_Support.pm is different!
Wed Mar 20 17:31:59 2013	error	OTRS-CGI-10	Support-1.4.4: /opt/otrs/Kernel/Language/de_Support.pm is different!

Thanks

[crythias]

They're cosmetic "errors" unless you can find the original translation files. I don't know why you didn't have the originals, but unless you need them, ...

[BluesBrother]

ok thanks again for the help

[dave558]

Download those files and copy them to location where it says it missing.

Go to Admin --> Package Manager --> Select the module you're having issues with.
You should see grey crosses for the files missing for that modules.
Click the disk icon to download the files and copy it over to the directory where they are meant to be.
Change the ownership of the files with chown otrs:apache <file>
Refresh the page and the annoying messages should be gone.