Hide CustomerID field

djfinggaz · Post by **djfinggaz** » 21 Mar 2013, 21:50

Hello
Can you hide or delete the CustomerID field when an agent creates a new ticket?

Thank you

Post by **crythias** » 21 Mar 2013, 21:56

"Yes" and "not really".
Can you? Yes.
Should you? ... not really. but if you must, change the field to input type=hidden.

djfinggaz · Post by **djfinggaz** » 21 Mar 2013, 21:58

crythias wrote:"Yes" and "not really".
Can you? Yes.
Should you? ... not really. but if you must, change the field to input type=hidden.

Could you please tell me where exactly do I do that?

Thank you

Post by **crythias** » 21 Mar 2013, 22:20

edit the Kernel/Output/HTML/Standard/AgentTicket*.dtl file that matches the screen you wish to hide CustomerID

djfinggaz · Post by **djfinggaz** » 21 Mar 2013, 22:24

Got it, it worked
Thank you very much

Znuny Open Source Ticketsystem