CSS not rendering

[gazphillips]

This might be here some where but could not find what I am looking for.
We have set up OTRS on a Windows Server 2012 in IIS, with Microsoft SQL Server 2012 and Perl.
Internally everything is working fine I can log on to all pages and the system is fine.
We have a TMG 2010 server as our firewall, I have created a rule okay and created a the required subdomain so we can point our customers to teh right place.
So I am getting the page displayed with my browser is too old error and no CSS on the page, the log on box are there but they don't work.
This is only happening when I try to get to OTRS through the firewall, internally everything is fine.
I have a web listener set up in fact I just edited our old helpdesk system rule so I know it used to work okay.
I have looked at permission on the OTRS directory IIS has all required permissions.
ANy other ideas.

[CSL]

You need to make sure that your browser's user-agent is getting through to the OTRS server intact, and that the firewall isn't stripping this from the request.

I use this small script I found online to show all received headers:

Code: Select all

 <?php
   foreach($_SERVER as $h=>$v)
     if(ereg('HTTP_(.+)',$h,$hp))
       echo "<li>$h = $v</li>\n";
   header('Content-type: text/html');
  ?>

Put in your web server's root directory as headers.php (assuming you have php enabled). The machine you are using outside the firewall should also be checked to make sure it is working inside the firewall - ideally you should use a laptop that works inside the network, that you can then take outside and test with. This will eliminate any issues with browser configuration etc.

[huschfor2]

Hi,

ive got the same problem.
Could you solve the problem?
if yes, how?