Configure URL

[Harikumar]

Hello Team,

So far we were accessing this OTRS using the url:someipaddress/otrs/customer.pl.But now it is demanded that instead of using
"otrs/customer.pl" it should be like "oursuport/customer.pl. Sadly I dont know which all config files need to edit to achieve this.
Please help me

Thanks
Hari

[crythias]

Config.pm Home and /etc/apache2/conf.d/otrs.conf should be edited.

[Harikumar]

Hi Crythias,

Would u please explain in detail.
I changed in config.pm.But I didn't understand what u mean by /etc/apache2/conf.d/otrs.conf.

Please help me in this case

Thanks & Regards
Hari

[jojo]

on what operating system are you running?


Why do you want to change the word otrs?

[Harikumar]

HI,

Currently i am running on Windows Xp.
As of now we are using freeversion of OTRS and planning to buy paid version once it is good for our process.After the payment when we give to customers we are planning to give our companyname instead of otrs.That is the reason.Pleas help me in this regard

Thanks

[jojo]

there is no paid version of OTRS, just commercial services.

For testing you don't need to change the URL

You have to change the apache config of the installation like already described in this thread. On the windows installation you have to change the httpd.conf