Creating sub-categories linked to categories

[befrenchy]

Just wondering what is the best approach to create categories and sub categories for incidents? Ideally what we would like to see is drop-down box for category and based on what category you select you would have another drop-down box for a sub categories tied to the main category. Alsom we'd like more than just 2 layers, 3 would be ideal.

Is this even possible?

[tto]

Hi there,

Just wondering what is the best approach to create categories and sub categories for incidents? Ideally what we would like to see is drop-down box for category and based on what category you select you would have another drop-down box for a sub categories tied to the main category. Alsom we'd like more than just 2 layers, 3 would be ideal.

Is this even possible?

(of course) it is possible , but it requires some programming. One approach would be to create an outputfilter and/or some JS to "transform" the single ticket type dropdown to N-separate dropdown selections which appear "on demand", that is when a type's been selected that has sub types.

There's a non-free feature-add-on out there that does something like this with the service field. We developed a quite similar extension on our own which coul easily be attached to other drop down list fields. However, I personally think, applying this to ticket type selection is not as useful as to service selection. Maybe the queue selection would be another possibility.

regards, T.

[yuri0001]

It may be done using ACL. This is a labor, but work. See chapter 18 of admin manual (for v.3.1)