Widget Attribute !!

[IrtazaIjaz]

In Edit Config Settings in Ticket -> Frontend::Agent::Dashboard !!

i am giving this line to only get the ( Pending Customer ) State Name Tickets to get in my new widget but i'm not getting the only Pending Customer Tickets it is giving me the all open tickets !!


Attribute : StateName=Pending Customer;StateType=open;


please help

[IrtazaIjaz]

My state Management !!

Code: Select all

Name                                    Type                 Comment

Pending Customer                   Open             Pending Customer
Pending ExpertFlow                Open             Pending Partner
Pending Partner                     Open             Pending Partner
Clossed Successful                 Closed           Open Tickets 
Closed Successful                  Closed           Ticket is closed

[IrtazaIjaz]

where r u guys ?

[jojo]

this is a community forum, everyone here writes on a voluntary base. You are expecting enterprise grade support and also are complaining on the forums on facebook. Why the .... anyone should answer you?

Read the development docs, especially this one: http://dev.otrs.org/cvs/Kernel/System/TicketSearch.html

[IrtazaIjaz]

sorry for that .... but here you are the only one who gives a reasonable ans to any one !!

[IrtazaIjaz]

jojo

Is there any new Query i need to write or not to get Pending customer tickets ??

[IrtazaIjaz]

How Can i put State Name in Attribute of ( Config Settings in Ticket -> Frontend::Agent::Dashboard ) to Get Tickets with StateType ........!!

Thanks !!

[reneeb]

Please start only *one* thread for a problem and please do not send private messages to forum members for the same question!

Try to use "States" as the parameter name *not* "StateName".

See also viewtopic.php?f=64&t=19909

[reneeb]

Please start only *one* thread for a problem and please do not send private messages to forum members for the same question!

Try to use "States" as the parameter name *not* "StateName".

See also viewtopic.php?f=64&t=19917