installation error

[shivendra]

iam trying to install OTRS-3.2.4 in fresh server having php5.3 and perl v5.10.1 mysql 5.1.47
but it error

Warning
Message: Kernel/Config.pm isn't writable!

If you want to use the installer, set the Kernel/Config.pm writable for the webserver user!

Go back to the previous page

i run command

chmod 777 to Config.pm then also same messages.

what we needed to install OTRS in fresh server and what solution of this error pls help

[jojo]

you need to disable SELINUX

[shivendra]

selinux is disabled bt no solution ...what to do next?

[jojo]

did you restart the server after disabling SELINUX?

[shivendra]

yes

[shivendra]

these issue occuring in 3.2 and above ver.
iam instaling 3.1 rpm it also get stuck in 3 step
Creating database 'ticket':

Done.
Creating tables 'otrs-schema.mysql.sql':

Done.
Inserting initial inserts 'otrs-initial_insert.mysql.sql':

Done.
Foreign Keys 'otrs-schema-post.mysql.sql':

Done.
Creating database user 'ticket@localhost':

Done.
Reloading grant tables:

False!

---==> Table 'mysql.servers' doesn't exist


pl sort this one.......!!

[jojo]

this looks like an mysql issue. Please check your mysql installation

[shivendra]

from my knowledge , mysql is ok. and my production server also doesnot have mysql.server table.

[jojo]

it should have this table.

Whats youe mysql version?

[shivendra]

i run this command

mysql_upgrade -uroot -p

then it repair all database.
and started workng.


again i reinstalled fresh otrs and again got error of

The MySQL server is running with the --skip-grant-tables option so it cannot execute this statement

at the end of set 2.

i run command mysqld_safe --skip-grant-tables &
then
mysql>flush privileges;
exit;
again start installation and installed sucessfull...

[shivendra]

now when i restored otrs from production server to test server
mysql gives error.

Access denied for user 'ticket'@'localhost' (using password: YES)

i tested my login into mysql.first time it doesnot got login but setting password of user ticket it get loggin and able to access database of otrs..

[shivendra]

i restarted service of otrs , mysql and httpd .now it works.

but there are are many changes done in scripts that is not showing.
database restored but script changes remain unchanged.

why all pages of script does notget restored...