[SOLVED] Show the impact on the customer front-end

dcorbera · Post by **dcorbera** » 08 Apr 2013, 16:57

I'm new on OTRS.
We need the customer put the criticality and the impact when he creates an incident. Then the incident priority will be determined automatically according the criticality/impact table.
Thaks in advance.

jojo · Post by **jojo** » 08 Apr 2013, 18:14

Criticality is inherited by the service.
impact can only be set by the agent. If you wan't to set in in the customer interface you'll ned some custom development

Znuny Open Source Ticketsystem

[SOLVED] Show the impact on the customer front-end

[SOLVED] Show the impact on the customer front-end

Re: Show the impact on the customer front-end