Ubuntu 12.04 LTS OTRS install

[jat421]

Hello, I have run into a bit of problem with OTRS installation. I did a installation of OTRS2 from the ubuntu package by doing apt-get install otrs2. Everything went great and I was able to use it with no problems. But now I wanted the new version of OTRS and I downloaded the latest one 3.2.4 tar.gz file and followed the instructions on the wiki to install it. Now whenever I try to go to the website I get this error in apache

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ERROR: Can't read /usr/share/otrs/RELEASE: No such file or directory This file is needed by central system parts of OTRS, the system will not work without this file.
[Fri Apr 05 11:53:22 2013] [error] [Fri Apr  5 11:53:22 2013] -e: Died at /opt/otrs//Kernel/Config/Defaults.pm line 1908.\n

It's looking for the RELEASE in the wrong directory as the new otrs is under /opt/otrs. I believe the ubuntu package installed it under /usr/share/otrs. Any way to fix this issue? Thanks for any help!

[crythias]

apt-get remove otrs2
... perhaps...?

note that backing up any information from the old install is up to you.

[jat421]

Sorry yes I have removed otrs2 already...forgot to mention that. Thanks

[crythias]

It is reading the home directory of the otrs user, so you should make sure you modify that in /etc/passwd and shadow

[jat421]

Thanks for your help crythias. I went into the passwd file and made the change to the below and restarted the server. But I am still getting the same error message. Any other suggestions? Thanks!

passwd

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otrs:x:117:33::/opt/otrs:/bin/false

shadow

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otrs:*:15534:0:99999:7:::

[crythias]

it's looking for $Self->{Home} which could be /usr/local/share in Config.pm

[jat421]

Thanks crythais that worked like a charm. In the Config.pm few things were messed up...The username in database.pm were not correct and the Home path was wrong. Thank you again!

I believe most of the functionality is working now. Just one quick question. Does the IE 10 support pasting screenshots or is it still the firefox only?

[crythias]

Does the IE 10 support pasting screenshots or is it still the firefox only?

Seems like it's still ff only.