Hello,
When I have a ticket and I update the priority I have to add a note.
I would like that note to be visible for the customer as well but I can only pick note-internal from the dropdownlist.
Is there a way to change that?
priority update
Moderator: crythias
priority update
OTRS 3.2 - Windows Server 2008R2 - mysql
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reneeb
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Re: priority update
Search for "Ticket::Frontend::AgentTicketPriority###ArticleTypes" in SysConfig
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Re: priority update
Thanks, I was just going to post the result myself after searching the sysconfig.
OTRS 3.2 - Windows Server 2008R2 - mysql