Hi!
What tag I can use in customer notification for autoclose time?
What tag for autoclose state?
Moderator: crythias
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yuri0001
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What tag for autoclose state?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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crythias
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Re: What tag for autoclose state?
What do you want to accomplish? (And please don't repeat your question.)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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yuri0001
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- Znuny Version: 5.0.6
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Re: What tag for autoclose state?
I want to insert autoclose date in notification body for customer for event TicketStateUpdate with state=autoclose+
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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crythias
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Re: What tag for autoclose state?
I don't believe that exists, but you can always put "in two days, three days" and that should work.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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