Probably bug in ACL Queue

[zalesak]

Hi, I am not sure if it is bug or I am using something wrong, maybe you can clear it.
When you have ACL rule for queue there is a problem move ticket between queues.

Example:
Queue: A, B, C
ACL:
Properties => {
Ticket => {
Queue => ['A'],
},
},
Possible => {
Ticket => {
Queue => ['B', 'C'],
},

When ticket is in A you can move it into B or C, but when ticket is in B or C you CANNOT move it into A (in AgentViewMove there is A listed, but after move error appeared). When you take A in Possible, you can move it into A.

Probably there is error on Ticket.pm
sub moveList return list of possible queues. This list is not build from Ticket{QueueID} but from param{QueueID} and in this case is id of A queue (and there is not A itself in Possible).

OTRS (3.2.3), PHP (5.3.23)

[jojo]

Try

Code: Select all

PropertiesDatabase => {

instead of

Code: Select all

Properties => {

[zalesak]

Great! Thank you, it helps. What`s the difference between Properties and PropertiesDatabase?

[jojo]

Properties always matches on the actual value on the screen. (so it might go into a deadlock)

PropertiesDatabase just matches against the actual value in the database (which will be updated on setup)