no admin user

[brandocomando]

Hey all,
I have my otrs using Ldap authentication, but I can no longer log in as root@localhost, and therefor do not have any admin users.

I know I can take off the ldap go in and add a root user, but I was wondering if there was an easier way to do it.

I was attempting to give a user admin rights by editing the mysql database, but editing the group_user table doesnt seem to do that trick and I cant find where else it would store that info. has anyone tried this?

-Brandon

[crythias]

Show your config.pm?

[jojo]

switch off LDAP, login as root@localhost, assign another user to admin permissions, log out, switch on LDAP

[brandocomando]

switch off LDAP, login as root@localhost, assign another user to admin permissions, log out, switch on LDAP

right, that works. but my goal is to be able to do this all in one pass with the command line.

I think I did it once using changes done to the mysql database, but it cached the old permissions for a really long time, trying again from scratch with this today and am going to see if it eventually updates.

[brandocomando]

yep after 6+ hours my user gained admin rights after making changes to the group_user table.

anyone know a way to speed this up? tried restarting httpd, mysql, otrs, rebooting and clearing browser cache.

it seems to be caching somewhere

[brandocomando]

nevermind I was making it much more compicated than it needed to be. i found the AddUser2Group.pl