I want to restrict my customers from seeing all the tickets in the company and limit them to just their tickets.
I did it by doing the following changes in sysconfig:
Deleted:
the company tickets module under
CustomerFrontend::Module###CustomerTicketOverview
This deletes the tab from the customer portal
Set:
Granted to 0 in
CustomerTicket::Permission###3-CustomerIDCheck
This gives the customer an 'Insufficient Permissions' message if they try to access another customer's ticket.
It seems to work so far.
Am I missing something or is it that easy?!
Wow! No code changes!!
Restrict customers to see only their tickets. NOT Company!
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Re: Restrict customers to see only their tickets. NOT Compa
or assign a group to Company Tickets.
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Re: Restrict customers to see only their tickets. NOT Compa
To do this:
In Ticket-->Frontend::Customer::ModuleRegistration - delete group CompanyTickets in parameter
CustomerFrontend::Module###CustomerTicketOverView - click "-" under it. This delete the menu item Company ticket from customer Menu.
In Ticket-->Frontend::Customer::ModuleRegistration - delete group CompanyTickets in parameter
CustomerFrontend::Module###CustomerTicketOverView - click "-" under it. This delete the menu item Company ticket from customer Menu.

Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)