Problem - Free field doesn't show the service field

[jonasvreichel]

Hello..

This is my first topic here, sorry for some inconvenience and my bad english.

So, i installed the OTRS here in my company, and everything is ok, except when i select a ticket and click on the free field, to update the service etc..

But the field service and Service Level Agreement does'nt show the services that i had create.

Someone can help me?


Thank you all..

[crythias]

But the field service and Service Level Agreement does'nt show the services that i had create.

They need to be default services or attached to the customer.

[jonasvreichel]

So, where do I attached to the customer?

[crythias]

Admin,
Customer <-> Services

[jonasvreichel]

I did for my user and a apllied all the services.
But when i open one ticket, click on free fields, the fields services doesn't show the options.

How can I fix it?

[jonasvreichel]

Thank you, i fixed It.

I just had to aplly the service for all users.