Hello, i need to sort the ticket by FreeTime1 but when i put this value (default) i see only blank page and in the system log i've many error like this: "error OTRS-CGI-10 Need valid SortBy TicketFreeTime1)!"
What i can check? Thanks.
Need valid SortBy (TicketFreeTime1)!
Moderator: crythias
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ssanna
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Re: Need valid SortBy (TicketFreeTime1)!
Can someone help me? Thanks.
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crythias
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Re: Need valid SortBy (TicketFreeTime1)!
version of otrs?
Check the field configuration where you're sorting by in sysconfig.
Check the field configuration where you're sorting by in sysconfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ssanna
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Re: Need valid SortBy (TicketFreeTime1)!
The version of OTRS is 3.2.5. When i choose the "TicketFreeTime1" in Ticket::Frontend::AgentTicketQueue###SortBy::Default and return on the queue view the queue is empty
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crythias
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Re: Need valid SortBy (TicketFreeTime1)!
I can only assume you've upgraded or didn't fully upgrade successfully. TicketFreeTime1 is not likely to be an available entry unless it's in Dynamic Fields.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ssanna
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Re: Need valid SortBy (TicketFreeTime1)!
Bad news, there's something that i can do directly on the database?
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crythias
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Re: Need valid SortBy (TicketFreeTime1)!
The field does not exist. I can't say it much clearer than that.ssanna wrote:When i choose the "TicketFreeTime1" in Ticket::Frontend::AgentTicketQueue###SortBy::Default
I don't know that you can sort by a dynamic field. DynamicField_myfield might work, but I can't test/verify.
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ssanna
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Re: Need valid SortBy (TicketFreeTime1)!
I've tried, but there's no an available option.