Hello all,
I'm trying to configure my OTRS (3.1.11) installation to allow agents to create services, but unsuccessful.
It seems that to create Services, user has to access to the "Admin interface" and click on Services (Create and manage services) to create or modify Services.
Most of my users are not allowed to access to Admin interface (not admin), so they cannot create service.
Is it possible to change this behavior and allow agents to create or modify Services ?
Thank you in advance.
Best.
[SOLVED] Services creation
Moderator: crythias
[SOLVED] Services creation
Last edited by binerf on 25 Apr 2013, 10:06, edited 1 time in total.
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Services creation
Change permissions of Admin action and the permissions of AdminService in SysConfig (AdminModuleRegistration)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Services creation
Thank you for your reply.
So, I've added a group in "Edit Config Settings in Ticket -> Frontend::Admin::ModuleRegistration -> Frontend::Module###AdminService -> Group:"
Now, I have: admin and my agents group as groups declared.
But, sorry, I didn't find the "Admin action" setting you mentioned before.
By the way, when my agent logs out and logs in, no new menu is showed to create/modify services settings.
So, I've added a group in "Edit Config Settings in Ticket -> Frontend::Admin::ModuleRegistration -> Frontend::Module###AdminService -> Group:"
Now, I have: admin and my agents group as groups declared.
But, sorry, I didn't find the "Admin action" setting you mentioned before.
By the way, when my agent logs out and logs in, no new menu is showed to create/modify services settings.
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Services creation
Framework -> Frontend::Admin::ModuleRegistration -> Frontend::Module###Admin
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
[SOLVED] Re: Services creation
It works !!! 
Thank you so much.
Thank you so much.