Subject

spiderpig · Post by **spiderpig** » 23 Apr 2013, 15:46

Hi,
when i receive email to a ticket with another subject it always overwrites the first subject. Is it possible to let the first subject stick on every article?

jojo · Post by **jojo** » 23 Apr 2013, 16:02

have a look at Frontend::Agent::TicketOverview

spiderpig · Post by **spiderpig** » 24 Apr 2013, 16:09

thank you for the reply jojo,

i changed the Ticket::Frontend::OverviewSmall###ColumnHeader to Tickettitle, and worked well with the "small" preview. how can i make it woek also with "Medium" view?

reneeb · Post by **reneeb** » 25 Apr 2013, 10:14

You have to change the .dtl (Kernel/Output/HTML/AgentTicketOverviewMedium.dtl)

spiderpig · Post by **spiderpig** » 28 Apr 2013, 14:12

ok, i'm not sure where i should change the code there, can you be more specific?
thank you

reneeb · Post by **reneeb** » 29 Apr 2013, 13:25

Search for "Subject" and replace it with "TicketTitle" or "Title" (look at the Ticket-API to find the correct name).

Znuny Open Source Ticketsystem

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