My otrs instance all of a sudden sends out responces created by agents using the below formate.
Agent Name via QUEUE <queue email address>
I would like for the responces to show only the queue name minus the via and agent name like below
QUEUE Name <Queue email address>
i have searched all the support forums and can not get this to work. can any of you guys help in how i can achieve this
to work properly
orts ver 3.1.4
OS ver Linux ubuntu 10.04 LTS
How do i remove the otrs via queue option in ticket responce
Moderator: crythias
Re: How do i remove the otrs via queue option in ticket resp
sysconfig -> Ticket -> Core:.Ticket -> Ticket::DefineEmailFrom
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reneeb
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Re: How do i remove the otrs via queue option in ticket resp
Change Ticket::DefineEmailFrom in SysConfig to "System Address Display Name"
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deansyst
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Re: How do i remove the otrs via queue option in ticket resp
thank you all for you help i got this resolved . I love this forums you guys rock