Dynamic Field

[jat421]

Hi, I am trying to add Dynamic Field and having some issues. I followed the instructions on the docs page http://doc.otrs.org/3.1/de/html/dynamic ... ation.html

I added a new Dynamic Field under New Ticket and it's a dropdown menu that shows up fine. But when I try to add that same Dynamic Field under the Agent Zoom View it doesn't show up.

I went under the following and changed it

Group: Ticket
Sub-group: Frontend::Agent::Ticket::ViewZoom
Setting: Ticket::Frontend::AgentTicketZoom###DynamicField

Value:
Key
TicketType

Content
1

I have made sure that the Dynamic Field under the Ticket Setting order is set to 2. I am using the latest OTRS. Any ideas? Thanks!

[joecopty]

Not sure what this could be, but here are some things you can check.
Make sure that the spelling is exactly the same for the dynamic field key on the zoom page as it is for Dynamic field itself.
these strings are case sensitive: even a slight difference in capital or small letter will cause it to not show up.

Another causes might e: if you create a ticket and it does not have that value selected when created, it will not show up (neither the label nor the selection).b
Make sure the Dynamic field is "valid" Go to Admin, Dynamic fields, select your dynamic field and make sure Validity is set to valid.

Try to add a different dynamic field to the same page.
Try to add the same dynamic field to a different page.
This might help u narrow down the problem.
Also on the AgentTicketZoom page the dynamic fields will appear on the right hand side under "Ticket Information"
Hope this helps. Good luck.

P.S you can also add dynamic fields to dtl files using templates but this is slightly more complex.
Joe

[jat421]

Thanks a lot for your help!...while I was trying your suggestion I noticed that the dynamic field I created was an Article and not a ticket. Once I changed that to Ticket all was good!. Thanks again!