Closing the ticket assigned to other agents (not my)

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Daras1986
Znuny newbie
Posts: 29
Joined: 29 Mar 2012, 22:41
Znuny Version: 3.1.11
Real Name: Dariusz

Closing the ticket assigned to other agents (not my)

Post by Daras1986 »

Hi, I have a question

Is there any way to set the configuration of OTRS to have a role "SuperAdmin" and be able to close the the assigned to other agents (not me).

Regards,
Darek
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Closing the ticket assigned to other agents (not my)

Post by jojo »

just take ownership and close them
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