YAML error

[Krys]

Hello!

I installed otrs 3.2.6 from source on debian distro. Everything works fine, but in Admin->System log and syslog i have a lot of errors:

Apr 26 13:21:39 dark OTRS-CGI-10[22032]: [Error][Kernel::System::YAML::Load][Line:127]: Loading the YAML string failed: Syck parser (line 1, column 21): syntax error at /usr/lib/perl5/YAML/Syck.pm line 76.
Apr 26 13:21:39 dark OTRS-CGI-10[22032]: [Error][Kernel::System::YAML::Load][Line:131]: YAML data was: "---^MDefaultValue: ''^M"

and so on...

I've looked into mysql tables, also i have checked Syck.pm but i couldn't find a solution how to fix it....

Thanks

[UFHH]

Same here... but a bit with different errors:

Out of "etc/syslog"

Code: Select all

CRON[17976]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
CRON[17977]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
CRON[17978]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl >> /dev/null)
OTRS-otrs.GenericAgent.pl-99[17979]: [Error][Kernel::System::YAML::Load][Line:127]: Loading the YAML string failed: Syck parser (line 1, column 21): syntax error at /opt/otrs/Kernel/cpan-lib/YAML/Any.pm line 81.
OTRS-otrs.GenericAgent.pl-99[17979]: [Error][Kernel::System::YAML::Load][Line:131]: YAML data was: "---#015DefaultValue: ''#015"
OTRS-otrs.GenericAgent.pl-99[17981]: [Error][Kernel::System::YAML::Load][Line:127]: Loading the YAML string failed: Syck parser (line 1, column 21): syntax error at /opt/otrs/Kernel/cpan-lib/YAML/Any.pm line 81.
OTRS-otrs.GenericAgent.pl-99[17981]: [Error][Kernel::System::YAML::Load][Line:131]: YAML data was: "---#015DefaultValue: ''#015"

Traceback (17981):
Module: Kernel::System::YAML::Load (OTRS 3.2.7) Line: 127
Module: Kernel::System::DynamicField::DynamicFieldGet (OTRS 3.2.7) Line: 303
Module: Kernel::System::DynamicField::DynamicFieldListGet (OTRS 3.2.7) Line: 946
Module: Kernel::System::GenericAgent::new (OTRS 3.2.7) Line: 112
Module: /opt/otrs//bin/otrs.GenericAgent.pl (unknown version) Line: 88

ERROR: OTRS-otrs.GenericAgent.pl-99 Perl: 5.14.2 OS: linux

Message: YAML data was: "---DefaultValue: ''"

The error must be "Syck parser", because I recognize that on several tests with fresh installations, the error is available everytime with this specific cronjob - but like the thread-starter, I didn't find any solution to correct this.

I Installed the versions 3.1.7 and 3.1.6 on ubuntu LTS 12.04 ( precise ).

Thanks for any advice in advance!

Yours Uwe

[crythias]

It means a DynamicField that you're processing has an incorrect listing. Usually this is specific to a poorly upgraded TicketFreeText field, but can also be related to bad data in the field that you've created.

Check your dynamic fields, especially ones that contain lists of information and determine if you're going to rebuild the list, disable the field, or rebuild the field.

[UFHH]

After your hint to the "DynamicField" I de-/ and re-installed all libs containing YAML and... suprise... surprise... my error is gone. ^^

Thx for the advice crythias!

[omnigoro]

Hi, I've got the same error! I'm a novice in OTRS/perl! Would you mind telling me how did you de-/ and re-install all the YAML libraries to solve the problem?
Thanks in advance!